Do this by selecting ‘Edit Device Management’, and under the ‘Assign The Server’ drop down, select the Intune option, and hit ‘Continue’. You can set restrictions for iPhone and iPad devices enrolled in a mobile device management (MDM) solution. Step 2: Create enrollment profile. Tying a device to an Apple ID and tying a device to Apple Business Manager are 2 entirely unrelated things. If they are just standard off the shelf iPhone devices then you need to add either the serial numbers or IMEI to the corporate device identifiers section in Intune so that they are enrolled as corporate devices. When set to Not configured (default), Intune doesn't change or update this setting. If you had to enroll a Windows device in Intune, you would use a company portal app. Mar 28, 2022 · I am trying to sign in using my managed work Apple ID on an iPhone through the settings under VPN & Device Management. Level 10. Devices receive the profile once they enroll. The device is already enrolled with another MDM provider. Start with checking the enrollment limits for the user and how many devices they have in AAD. Select the name of the device that you want to retire. Jan 23, 2024 · (Company) owns this device: The device enrolls via Apple Device Enrollment. Please help us because tomorrow this certificate will expire. With Intune, you deploy device compliance policies to determine if a device meets your expected configuration and security requirements. Managed Apple IDs don’t support Family Sharing. Continuity Markup and Sketch. Jun 19, 2024 · The cursor was not initially set by Intune during the sync. For device certificates, only Windows hybrid joined devices will have SID information. Mar 26, 2023 · For Apple ID, enter the Apple ID you used to create the token. cer file. On Mac computers using macOS 11 or later, Device Enrollment also enforces supervision on the Mac. Solution: Mar 4, 2024 · This will use information accessible via a CSV file. It also means users can't create Apple IDs using their work email (which is a positive IMO). Jun 21, 2019 · 2. Step 3: Prepare employees for enrollment. Use Microsoft Intune to enable or disable settings and features on iOS/iPadOS devices. Though you can change the email address associated with the AppleID and send a password reset. " By the way, I get the same result when I try to sign in to that account from my iPHONE, even though the email account still works Mar 31, 2022 · An IT admin will need to accept these new terms when using Apple School Manager, Apple Business Manager, Apple Volume Purchasing Program, and the Device Enrollment Program to ensure that the managed devices can continue communicating with Microsoft Intune, or any other MDM provider. Restore from iCloud or iTunes bypasses remote management/ supervised mode every time. Select a domain from the list, then select Continue. Contact the Intune support team to fix the sync and return the cursor. Once signed in you’ll have access to the service and all the personal information in your account. When I input my email address, I get "Sign-In Failed", "Your Apple ID does not support the expected services on this device. By default, the OS might allow using this Find My app feature to find family and friends from an Apple device or iCloud. If the sync is successful, you see a Sync successful inline notification in Mar 7, 2024 · Device Enrollment and MDM. Use the same Apple ID everywhere you sign in to ensure that all your Apple services and devices work Aug 7, 2023 · A few iOS devices enrolled in Intune and received all the profiles and applications, but in Company Portal they are reporting "We can't register this device. Jun 26, 2023 · Jun 26 2023 07:35 AM. 1. Solution: Use the iOS Company Portal Cloud setting in the Settings app to redirect government users' authentication towards the government cloud. Raicya. The services’ user account information is added as read-only until you turn off Jun 27, 2024 · In the Devices pane, select All devices. enrolling in Intune and at this moment more than 10 devices are affected and get the same issue. Try the following solution to see if it can help. 4. Jul 12, 2023 · Cons of Managed Apple ID: The following features are by default disabled: iMessage (Possibility for admin to enable it) FaceTime (Possibility for admin to enable it) iCloud Mail and Keychain; Find My; Apple Pay; Purchasing on the App Store and iBook Store; How to set up a Managed Apple ID. You do not export the private key. Feb 20, 2023 · Sync personal Mac. We can read it as a reference Nov 15, 2023 · Step 2: Go to the Apple Business Manager portal. May 13, 2024 · Availability in the European Union. " Devices are not able to access the corporate resources. ago. Note. 5. Re-enroll the device. We are doing renew using existing CSR from Intune, then download the PEM file from Apple MDM push certificate. IntuneSupport-Crysta. Contact your administrator to sign in. Dec 5, 2023 · The Intune app protection policy must be assigned to user groups and not device groups. Export the Trusted Root CA certificate from the issuing CA as a . During enrollment, the user authenticates with their 365/Azure credentials to perform the enrollment, Apple ID is not required for this and the system enrolled device can operate without an Apple ID after the fact acquiring applications via the company portal. Create an enrollment profile for devices enrolling via account driven user enrollment. After you have surveyed your inventory, you can decide whether an enrollment restriction makes sense for your organization using the new isTpmAttested filter. This is untrue for Enrollment with Modern Authentication. Therefore, Check the Device’s Last Check-In Time Mar 9, 2023 · Click on allow to download the management profile. Go to Devices > By platform > iOS/iPadOS > Device onboarding > Enrollment and select Enrollment types. Thank you. Intune also extended DDM to the macOS settings catalog. Apr 19, 2023 · "Your Apple ID does not support the expected services on this device. Under Bulk Enrollment Methods, choose Enrollment program tokens. Click on Trust. Now that you know what these policies do, you can verify if the Update ring settings have been successfully applied. Research and find a detailed link describe the user enrollment. Aug 30, 2023 · Hello. Mar 28, 2023 · Intune Company Portal enrollment failed. Open the Microsoft Intune admin center portal and navigate to Devices > Windows > Windows enrollment > Windows Autopilot Deployment Program > Devices. Apple Business Manager and Apple Business Essentials start in a provisional trial period. " Enter the information for your organization. Check to see if you have an Enrollment profile here. The device user's selection determines which enrollment process is carried out. May 2, 2019 · 4. if we enroll our Apple device with "User enrollment", please check if the Apple id we used is Managed Apple id during enrollment. Oct 23, 2023 · Configure device settings. ” That being said — the product We would like to show you a description here but the site won’t allow us. May 15, 2024 · Step 1: Set up just in time registration. The file must be in P7M format. Select Edit next to the Platform settings. In this case, the device record in Microsoft Entra ID was incomplete. Click on Install thrice. The user who is trying to enroll the device does not have a Microsoft Intune license. Dec 5, 2023 · For more information, see the View report section of Monitor results of your Intune Device compliance policies. You can view the status of the device in the admin center and Microsoft Entra ID. Jun 30, 2024 · There’s no errors recorded with Intune/O365 sign in, everything passed, but the new iOS Sign In to your Work or School Account fails without any troubleshooting information. In the pane that shows the device name, select Retire. When it comes to deploying apps on iOS/macOS devices, there are 3 methods: You auto-deploy required apps using ABM + Intune. Continuity Camera. To check whether a policy has been applied successfully to the device, refer to the Device configuration report. txt file and review it. We use Meraki as MDM. Under Device type restrictions, select All Users > Properties. In iOS Mobile Application Management (MAM, also known as App Protection Policies, APP), we received reports that on occasion, a user may see Office apps sign out automatically. In the Microsoft Intune admin center, go to Devices > Enrollment. These manuals not working. " Click "Get Started. This feature applies to: iOS 13. After you briefly describe your issue (for example, "I need help enrolling Windows devices"), the system determines whether a diagnostic scenario matches your issue. When you create an iOS/iPadOS enrollment profile in the Microsoft Intune admin center, device enrollment with Company Portal appears as the default method. Users in the European Union can also install apps from from a developer's website in iOS 17. To illustrate, in our example data Intune managedDevice MacAdminInTraning. You signed out in another tab or window. Task C – Creating and deploying a Trusted Root CA certificate profile and a PKCS #12 (. 3. You can also apply a MAM policy based on the device management state. Select the device that you're currently using. Mar 7, 2024 · Continuity services availability. The settings catalog has been updated to include all of the newly released Apple setting in authentication, login, restrictions, security, and restrictions. The removing app and install again work but if we have to do it in all apps every time an update is needed If you apply a MAM policy to the user without setting the device management state, the user gets the MAM policy on both the BYOD device and the Intune-managed device. 208,563 points. We tried removing MDM settings on an iPad and update an app and still having this message "this feature isn't available with the apple id you're currently using". Compliance policy evaluations for a device depend on when the device checks-in with Intune, and policy and profile refresh cycles. The four stages of User Enrollment into MDM are: Service discovery: The device identifies itself to the MDM solution. This case has already been escalated to Microsoft support and from the finding, failed because the agent Jan 23, 2024 · Go to Devices > By platform > iOS/iPadOS > Device onboarding > Enrollment. We recommend enabling web-based enrollment for devices running iOS/iPadOS 15 and later because “Your Apple ID does not support the expected services on this device” You might see the alert “Your Apple ID does not support the expected services on this device” for these reasons. Do one of the following: May 16, 2024 · A couple of years back, Microsoft Intune announced support for Declarative Device Management (DDM). Verify that update policies are managed by MDM. I am trying to sign in using my managed work Apple ID on an iPhone through the settings under VPN & Device Management. Now the profile is installed, click on Done. So when you create an app protection policy, next to Target to apps on all device types, you'd select No. We already tried to reinstall the Company Portal app and re-enroll but still no success. You can select from a number of problem descriptions and errors, and the guide will then suggest the Under Device Enrollment - Apple Enrollment - Enrollment program tokens - MS Intune Profiles - I have an Enrollment profile for iOS that installs the Company Portal with VPP, set to run Company Portal in kiosk mode at initial startup. Based on that Managed Apple ID, the user receives access to the different Apple apps, data and resources on the Shared iPad. This article describes things to try before you call Microsoft Intune support to resolve issues that affect Intune. The profile has expired or is no longer valid. Mar 22, 2021 · Shared iPad – Shared iPad functionality is provided by Apple with iPadOS 13. To confirm, select Yes. msc, then right-click the Intune Connector Service and click Restart. 5 or later. Apr 18, 2024 · Step 2: Create enrollment profile. On the affected device, start the iOS/iPadOS Company Portal app to see if the device has lost contact with Intune. Current configuration: This has worked before. Dec 12, 2023 · Intune is a cloud-based enterprise mobility management (EMM) service that helps enable your workforce to be productive while keeping your corporate data protected. But if your app uses the realm and the device ID, then you can enter the realm in the Realm text box. Mar 14, 2024 · @Deon Williamston,Thank you for your update. • 1 yr. The following steps describe what you need to do in Apple Business Manager. You switched accounts on another tab or window. Automated Device Enrollment is permitted after Jul 2, 2019 · Check Azure Web App log files via Advanced Tools > Kudu > Debug Console > CMD > navigate to LogFiles > Application > click on the download icon on the latest . Oct 30, 2018 · First try using another browser when renewing the certificate. Tested with the options of "I own this device" and "Secure entire device" - this just installs the MDM without an Apple ID, which answers my question to "Edit 3". Contact your administrator to sign in" All of our Apple IDs are managed and the domain is setup in Apple Business Manager. Reload to refresh your session. With Intune, you can: Manage the mobile devices your workforce uses to access company data. iPhone 8 Plus, iOS 16. For the user having a device that fails to enroll in Intune, type their email address and then select Run Apr 19, 2023 · "Your Apple ID does not support the expected services on this device. If the affected device uses Android Enterprise, only personally-owned work profiles will support app protection policies. The profile has expired or is no longer valid If you can't enroll a Mac using Automated Device Enrollment, your profile might have expired. Select the CSV file and click Import again. 5 points. Handoff. Mar 7, 2024 · Like any Apple ID, Managed Apple IDs can be used on dedicated or shared devices to access specific Apple services—including Shared iPad, iCloud and collaboration with iWork and Notes—and to access and use Apple School Manager, Apple Business Manager, and Apple Business Essentials. Configure these settings in the enrollment profile: Go to Management settings and enable Shared iPad. 2. Please remove that work or school connection and try again. Go to Settings -> General -> Scroll to the bottom and click on Device Management. MDM restrictions for iPhone and iPad devices. Look for a message that's similar to "Another user on the system is already connected to a work or school. 0 Likes. If you have multiple devices, you'll see all devices inline at the top of the page. More information can be found in Microsoft Documentation. Scenario 4. Their choice is also reflected in the device ownership attribute shown in Intune. If that does not resolve the problem, remove the Intune license from the user account being used to renew the certificate, then reassign the license and try again. Use user certificates for all other device types such as iOS or Android. When you set up a directory sync connection, you can add Apple Business Manager properties (such as roles) with user account data imported from one of those services. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the Aug 3, 2023 · We use Apple School Manager for our appleid managed. First, Verify the following: The device is shown as a member of the Jamf computer smart group for Compliance. Choose a token, and then select Profiles. Arguably, one of the best things about DDM is how it can easily co-exist with the standard MDM protocol. Your Apple ID does not support the expected services on this device. Jun 19, 2024 · Cause: Microsoft Entra ID does not yet support redirecting to the government cloud when signing in from another device. You can also learn more about Apple Business Essentials and try it free for your business. com. Problem. Select Edit next to Update Managed Apple IDs, then select the Add button to select what the Managed Apple ID will start with. Now this device will be reassigned to Intune. If you only have one device, you'll go directly to the device details screen and can skip to step 4. Additional way of logging, configure the App Services Logs and check the Log Stream of the App Service. Azure AD Device ID: The Microsoft Entra device ID. 4 or later. Apr 15, 2024 · You can also sync Apple Business Manager to Google Workspace, Microsoft Entra ID, or your IdP. Dec 5, 2023 · You signed in with another tab or window. Dec 19, 2023 · The scenario: When following the steps in this document (Enroll iOS devices with Apple Configurator) for Setup Assistant enrollment, you get “Invalid Profile: The configuration for your iPad/iPhone could not be downloaded from [Your Organization Name]” error after accepting “Apply configuration” on the device. This token is added to Intune and communicates between Intune and Apple. This confirms that the update policies are configured by our MDM solution Dec 5, 2023 · A different user has already enrolled the device in Intune or joined the device to Microsoft Entra ID. Open a command prompt and run services. If you use device ID, then keep the realm empty. On your Apple device, launch the App Store and search for “ Intune Company May 17, 2022 · Apple Business Essentials customers do not have to go through the hassle of hosting a config file to enable managed Apple ID User Enrollment, it “just works. Apr 11, 2024 · Personal Apple IDs cannot perform enrollment because they are not associated to a business or MDM. Aug 5, 2021 · After investigation, we discovered an issue that does not affect the majority of users, however it can affect a few users in an organization. A DEP device will only be supervised from a new setup. " It is happening on personal iOS devices so wiping them off is a hard sell. This functionality enables multiple users to sign in to the same iPad by using a Managed Apple ID. You can However, the status of the device shown in Microsoft Entra ID did not update from N/A to the Compliant state as expected, even after waiting one hour or more. Remove any existing management profile. Users can use the following features between devices when signed in with the same Managed Apple ID as the primary account on both devices: AirDrop. Device Enrollment allows organizations to have users manually enroll devices into a mobile device management (MDM) solution and then manage many different aspects of device use, including the ability to erase the device. Change the device management to the Intune environment. Select Devices. Intune managedDevices are an extension of the Azure AD device object, so a device enrolled in Intune has both an Intune device ID and an Azure AD device ID. 4 and later. See iOS/iPadOS 17 and macOS 14 settings updates in the Intune admin console. Auto Unlock. Mar 14, 2024 · Go to Apple Business Manager. Mar 21, 2023 · I recently received a report from users in my company that having issues enrolling their iPhones to Intune. If you want to log into the phone with your personal Apple ID, then go to Settings > Apple ID. Important. When you contact Microsoft Support about issues that affect Microsoft Intune, Enterprise Mobility Suite (EMS), mobile device management (MDM), or app protection policies (APP, also referred to as MAM), there are several things that you can do to help us resolve We would like to show you a description here but the site won’t allow us. You can also enter text, such as a period (for example, eliza. The device user opens Teams and is automatically Jan 27, 2021 · Apple Footer. I am observing the same behavior on a few iOS devices. Expand table. PFX) profile . Invalid department entry: The department field entry is invalid: Edit the department field for your profiles. Enrolling via the Intune company portal will not supervise a device? Yes The Apple device only checks for the DEP / supervised flag on a new device set up. Optionally, apply scope tags to the enrollment token to limit other admins from accessing or making changes to it. Mar 7, 2024 · User Enrollment is designed for BYOD—or bring-your-own-device deployments—where the user, not the organization, owns the device. Dec 5, 2023 · Once Intune deploys the Windows Update ring policy to an assigned device, the Policy configuration services provider (CSP) writes the appropriate values to the Windows registry to make the policy take effect. -----. 0 and newer Sep 18, 2023 · Day zero support of new settings and payloads. May 13, 2022 · You might see the alert “Your Apple ID does not support the expected services on this device” for these reasons. Click ‘Edit Device Management’. Enroll iOS/iPadOS Devices in Intune Fig. If it detects that there's no contact, it automatically tries to sync with Intune to reconnect (users will see the Trying to sync… message). Applies to iOS/iPadOS. Prerequisites: Azure Global Admin Account; ABM Admin Dec 5, 2023 · Solution. Oct 23, 2023 · The device is registered with Microsoft Entra ID and compliant. Any time you set up a new device, make a purchase, or use any Apple service, you will be asked to sign in with your Apple ID and password. If the affected device uses Apple's Automated Device Enrollment (ADE), make sure that User Affinity is enabled. Sign in to the Microsoft Endpoint Manager admin center > Devices > Enroll devices > Enrollment restrictions. Use the Apple Business Manager portal to create and renew your ADE token (MDM server). AirPlay to Mac. Choosing the same option but with "Secure work-related apps and data only" prompts the user for an Apple ID which does not exist since we have not federated ABM and our Azure AD. On the Windows Autopilot devices page, as shown in Figure 2, click Import. All of the users are stuck at the confirming device settings which keep on failing every time. Click "Sign up now. You can go to Intune portal > click Devices > all devices > select one issue device > click Sync. I would not recommend Device enrollment, this controls and manages the entire device, not just apps/corp data, users are less Oct 26, 2022 · The Intune service does not have a separate object for users and, therefore, uses the Azure AD user object for all operations. To determine whether this is the case, go to Settings > Accounts > Work Access. The default state for all restrictions listed below is on unless the words “Default is off” are in the Restriction Functionality column. Under Apple token, upload the server token you saved earlier. To configure and enforce these settings, create a device configuration profile and then assign the profile to groups in your organization. We have a ticket open with Jamf Support but wondering if anyone else has had this issue. Personal Hotspot. Solution: Open Settings on the iOS/iPadOS device, go to General > VPN & Device Management. The practice is the data is no easier to access. Also if your vpp token for the portal has synced from ABM You can federate Apple and Azure, making it easier to manage users. After uploading a new APNs certificate, enrolled devices stop syncing and new devices cannot be enrolled. Oct 30, 2018 · First published on TechNet on Jan 19, 2018. The device user can view the status in Intune Company Portal and use Company Portal for compliance, app inventory, device syncs, and log sharing. Dec 29, 2021 · Simply logging into an Apple ID owned by the business (even if that Apple ID is the same login as ABM) will not enroll a device into ABM. (you likely did this already when setting up the phone as you are prompted to Sign in with your Apple ID) Next, you can check for MDM enrollment by Dec 7, 2021 · When I enter my address on the account I used to be able to access on this device I get "Sign in Failed / Your Apple ID does not support the expected services on this device. 0 and newer; iPadOS 13. For more information, read How objects and credentials are synchronized in a Microsoft Entra Domain Services managed domain. Posted on Aug 30, 2023 4:30 AM. For more information about this enrollment method, see Device Enrollment and MDM on the Apple Support website. Protect your company information by helping to Feb 9, 2024 · User and device SID must be synchronized with Microsoft Entra ID. The concept of a managed AppleID is your organization owns the data associated with the AppleID. Apple profile not found: Multiple possible causes: Create a new profile, and assign the profile to devices. Select Next. Resolution. May 21, 2024 · Alternatively, select Help & support on the bottom right side of the page. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the Jun 17, 2024 · Apps only need to use the device ID. To reflect the Digital Markets Act's changes, users in the European Union are able to install alternative app marketplaces and install apps offered through alternative app marketplaces in iOS 17. If there are issues, or to confirm that the policy has been successfully applied, verify the settings on the target Dec 5, 2023 · In this article. Aug 17, 2023 · Level 1. Jul 11, 2022 · Step 6. •. “Your Apple ID does not support the expected services on this device” You might see the alert “Your Apple ID does not support the expected services on this device” for these reasons. SAM account name: Intune populates the on-premises Security Accounts Manager (SAM) account name. If the device is on and connected, the Retire action propagates across all device types in less than 15 minutes. Install Intune Company Portal App from App Store. Select Create profile > iOS/iPadOS. To appear in ABM, an iPhone must be purchased through the Apple Business e-commerce portal May 9, 2020 · Apple Footer. Similarly, to enroll iOS/iPadOS device in Intune, you have to install the company portal app on Apple device from App Store. The enrollment profile triggers the device user's enrollment experience, and enables them to initiate enrollment from the Settings app. . Select the device that you added. User enrollment: The user provides credentials to an identity provider (IdP) for authorization Nov 12, 2020 · @Heidi Drejas (admin) , From your description, it seems five out of thirty people are failed to enroll their Apple device. Select the users from the list. The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting iOS device enrollment problems in Microsoft Intune. The user's device is already on the latest IOS version Nov 8, 2023 · Additionally, you can set a policy in Microsoft Entra ID to only enable domain-joined computers or mobile devices that are enrolled in Intune to access Microsoft 365 services. Aug 18, 2023 2:56 AM in response to Raicya. It does so without negatively affecting the end-user experience. Try again later. Apr 11, 2024 · In the admin center, your device enrollment options are: Create an enrollment profile in the admin center to select and configure enrollment types. On the targeted Windows 10 device, go to Settings -> Updates and Security -> Windows Update -> Advanced Options: Click View configured update policies, then verify that the policy type is Mobile Device Management: -----. block), in the field. If you can't enroll a Mac using Automated Device Enrollment, your profile might have expired. It is not a tenant wide issue since most devices are registering fine but some are stuck in loop and fails to Sounds like the iOS device is trying to enrol using user enrollment, that requires a manged apple Id, if you enroll as device enrollment you don't need a managed apple ID. User Affinity is May 6, 2024 · Screenshot of the preview of the device attestation status report in the Intune admin center listing the name, ID, and primary UPN of a device that failed device attestation. Apr 30, 2024 · Block Find My Friends: Yes prevents this feature in the Find My app. This site contains user submitted content, comments and opinions and is for informational purposes only. Beyond data there are many Apple service limitations. BYOD devices are not added to ABM, hence, BYOD. Jul 14, 2021 · Select ‘Show Devices’. removing the device record from AAD and Intune didn't help. Contact your administrator to sign in". Manage the client apps your workforce uses. To force a sync on your personal Mac: Open the Company Portal app. Note that some restrictions have been deprecated. According to the most recent information, random iPhone and iPad users are experiencing problems while. ABM-registered devices will be prompted to join Intune automatically on the next factory reset. mz jk ey pa wb gw xy cl wp vi